CUSTOMER / Special Olympics
Special Olympics Leverages SeamlessHR to Enhance Global HR Operations
Special Olympics is the world's largest sports organisation for children and adults with intellectual disabilities and physical disabilities.
- West Africa
- Civil & Social Organisation
Product Used
- HRIS
- Competency Management
- Promotions
- Career Management
- Leave Management
What Was the Problem?
Special Olympics in Nigeria faced challenges in effectively managing human resources, tracking career development, handling promotions, and ensuring proper leave management across such a large and dispersed workforce. To maintain its mission of inclusion and empowerment, Special Olympics needed a robust and integrated HR system that could streamline HR functions, enhance career management, track competencies, and support employee development at scale.
Key pain points included:
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Complex Career Development Management: Managing the career growth of employees, volunteers, and coaches with varying HR practices and regulatory environments was a significant challenge. Special Olympics needed a system to track competencies, align individual development with organisational goals, and support career progression.
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Manual and Error-Prone Leave Management: Managing various leave requests, approvals, and compliance with regional regulations was a manual and time-consuming process. Errors in tracking leave entitlements, delays in approvals, and lack of visibility over leave balances were recurring issues.
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Lack of a Unified Employee Experience: Employees and HR staff faced frustrations due to the lack of a seamless, unified platform for accessing key HR services. Whether it was submitting leave requests, tracking performance reviews, or managing career development, the experience felt disjointed and inefficient.
How Did We Solve It?
SeamlessHR implemented a comprehensive HRIS solution tailored to the unique needs of the Special Olympics. This integrated system addressed key challenges, streamlined HR processes, and ensured that the organisation could effectively manage its workforce.
Key elements of the SeamlessHR solution:
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Unified HRIS Platform: SeamlessHR consolidated various HR functions—recruitment, performance management, leave tracking, and career development—into a single, unified platform. This eliminated data silos and streamlined administrative tasks.
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Employee Centered Career Management: The competency management system enabled HR teams to map employees’ skills, align career development initiatives with the organisation’s mission, and create personalised career growth paths for staff.
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Automated Promotions and Performance Management: SeamlessHR automated performance appraisals and promotion tracking, helping Special Olympics to maintain a clear and transparent process for employee growth and recognition.
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Efficient Leave Management: The leave management module ensured that all leave requests were handled efficiently, with automated workflows for approval, tracking, and reporting, ensuring compliance across different regions.
The Impact
With SeamlessHR, Special Olympics has been better positioned to focus on its core mission—empowering individuals with intellectual and physical disabilities through sports—while ensuring a supportive, efficient, and growth-oriented environment for its staff.
Key impacts include:Â
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Increased Efficiency in HR Administration: The automation and integration of HR functions significantly reduced manual work, enabling HR staff to process tasks faster and with greater accuracy. This led to a more efficient and effective HR department, contributing to the organisation’s ability to focus on its core mission of empowering individuals with intellectual and physical disabilities.
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Improved Promotion and Performance Tracking: Special Olympics was able to provide timely, consistent feedback and clear career progression opportunities, improving employee morale and fostering a culture of growth and recognition.
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Enhanced Career Development & Employee Engagement: SeamlessHR’s competency management system enabled Special Olympics to track employee skills, development needs, and career progression. This helped to align individual growth with organisational goals, fostering greater employee satisfaction and engagement. The ability to offer personalised career development plans led to increased motivation and retention among staff.
