CUSTOMER / ARCA Payments
ARCA Payments Drives Efficiency & Growth with SeamlessHR
ARCA Payment is a trusted payment and fintech provider across Africa.
- West Africa
- Financial Technology
Product Used
- Performance Management
- HRIS
- Payroll
What Was the Problem?
As ARCA Payment grew, managing HR operations through manual processes became increasingly unsustainable.
Routine tasks; such as performance tracking, employee notifications, and feedback workflows were time-consuming and inconsistent. The HR team spent valuable hours managing spreadsheets, sending reminders, and following up on updates that could easily be automated.
The need was clear: a digital HR solution that could reduce the manual workload, bring structure to performance processes, and save time without compromising the employee experience.
How Did We Solve It?
ARCA Payments partnered with SeamlessHR to upgrade its HR operations and employee experience. With a robust and versatile platform, SeamlessHR delivered:
Key elements of the SeamlessHR solution:
Digitised Performance Management: ARCA transitioned from manual reviews to a fully digital performance system, increasing transparency, consistency, and timeliness of feedback.
Workplace Engagement: Features like automated birthday reminders enhanced employee engagement and connection, reinforcing a people-first culture
- Reliable Support: The SeamlessHR team has consistently provided timely, hands-on support ensuring minimal downtime and quick resolution of issues.
Continuous Innovation: As SeamlessHR’s product suite evolved, ARCA benefited from regular improvements that expanded functionality and improved user experience.
Scalability & Automation: By automating key workflows, the HR team was able to handle more with less effort supporting the company’s broader business growth and expansion goals.
The Impact
The adoption of SeamlessHR has empowered ARCA Payment to operate more efficiently and scale with confidence:
Key impacts include:
Improved Efficiency: Automation has significantly reduced the time spent on repetitive tasks, freeing up HR for more strategic functions.
Stronger Employee Experience: With tools that simplify interaction from performance reviews to celebrations employees feel more connected and supported.
Business Enablement: The platform’s versatility has allowed ARCA to adapt and grow, with SeamlessHR consistently supporting their evolving HR needs.
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