CUSTOMER / FBNQUEST
FBNQuest Transforms Performance Management With SeamlessHR
FBNQuest is a leading Merchant Banking and Asset Management group in Sub-Saharan Africa that delivers a wide range of financial services through various businesses.
- West Africa
- Banking & Financial Services
Product Used
- HRIS
- Performance Management
- Asset Management
- Onboarding and Confirmation
Challenge
FBNQuest, a prominent financial services institution, was grappling with the complexities of managing performance appraisals for their workforce of over 500 employees. The organisation’s existing approach to performance assessments posed several significant challenges:
- Time-Consuming Process: The system required substantial time for both employees and managers to complete and review appraisals.
- Prone to Errors: Manual data entry and assessment increased the likelihood of errors, which could lead to inaccuracies in performance evaluations and hindered effective decision-making.
- Lack of Scalability: As FBNQuest continued to grow, the existing system struggled to accommodate the increasing number of employees, making it difficult to maintain consistency and quality in performance assessments.
Solution
The first step to solving the problem was to review the products needed to achieve success. The products adopted by FBNQuest include:
- HRIS
- Performance management
- Asset management
- Onboarding and Confirmation
Thereafter, we provided FBNQuest with a robust HR solution to enhance its performance appraisal system in several key ways:
- Software Integration & Data Migration: FBNQuest’s cumbersome processes were simplified by an integration of SeamlessHR software to improve workforce efficiency and accurate tracking of workflows and processes. The implementation of these products was straightforward, and the migration of data was seamless, enabling their HR team to quickly understand the features and optimise their processes.
- Automation of Performance Appraisals: SeamlessHR facilitated the automation of the entire performance appraisal process, from initial self-assessments by employees to the final review by the Appraisal Review Committee (ARC). This automation drastically reduced the time and effort required to complete appraisals.
- Enhanced Efficiency and Accuracy: The system minimised the risk of errors associated with manual data entry and assessment, ensuring that performance evaluations were accurate and reliable.
- Scalability for Growth: SeamlessHR’s scalable platform allowed FBNQuest to seamlessly manage appraisals for their expanding workforce, ensuring that the system could accommodate future growth without compromising performance quality.
- Improved Alignment with Organisational Goals: By streamlining performance assessments, SeamlessHR helped FBNQuest align employee performance with organisational goals, enhancing overall productivity and ensuring that individual objectives supported the company’s strategic direction.
Impact
The implementation of SeamlessHR resulted in significant improvements for FBNQuest:
- Efficiency: The automated system significantly reduced the time spent on performance appraisals allowing HR staff to focus on strategic initiatives.
-
- Employee Engagement: Faster feedback and clearer performance metrics led to improved employee engagement and satisfaction.
Read more
Customer Stories
