CUSTOMER / ARCA Payments
Africa Access 3PL Empowers Its Workforce with SeamlessHR
Africa Access 3PL is a logistics and supply chain company enabling businesses across the continent with efficient warehousing, distribution, and last-mile delivery solutions.
- West Africa
- Logistics & Supply Chain
Product Used
- Performance Management
- HRIS
- Payroll
- Leave Management
- Employee Self-Service Portal
What Was the Problem?
Managing HR processes manually had become a bottleneck for Africa Access 3PL. Paper-based leave requests and performance reviews made it difficult to keep up with a growing team, especially with some employees working in the field. Employees had to visit the HR office physically to apply for leave or check performance-related updates wasting valuable time and creating avoidable inefficiencies.
The company needed a digital solution that could:
- Reduce paperwork and manual processing.
- Improve access for remote and field employees.
Provide clear visibility into HR data for better decision-making
How Did We Solve It?
SeamlessHR offered a robust, flexible platform that transformed how HR functions are managed across Africa Access 3PL.
Key elements of the SeamlessHR solution:
Paperless Leave & Performance Management: Employees now apply for leave remotely and get real-time visibility into their available days. Performance processes including ratings and 9-box metrics are digital and customisable, reducing admin overhead.
Accessibility: Notifications, reminders, and goal-tracking features make it easy for all employees including field workers to stay informed without visiting the office.
- Customisable & Proactive System: The platform isn’t rigid. Africa Access 3PL can tailor performance reviews, set organisational objectives, and drive alignment across teams all from a single platform.
Built-in Data Analytics: HR dashboards offer ready-to-use reports on employee demographics, turnover, performance insights, and more helping the team make faster, informed decisions.
Smooth Integration: Data migration was seamless thanks to bulk upload capabilities, making onboarding into the system quick and stress-free.
24/7 Support Tools: With a built-in help button and chat function, users can quickly resolve issues or get guidance on platform usage.
Payroll Confidentiality: Finance and HR teams can manage salaries securely without needing open discussions ensuring confidentiality and professionalism.
The Impact
Since implementing SeamlessHR, Africa Access 3PL has experienced clear operational gains:
Key impacts include:Â
Saved Time: Routine tasks like leave processing and performance reviews are completed faster and with less friction.
Improved Accuracy: The system reduces human error and provides reliable reports for payroll, performance, and employee analytics.
Employee Satisfaction: 100% of employees now apply for leave remotely saving time, staying informed, and avoiding unnecessary office visits.
Data-Driven Decisions: With real-time dashboards, leadership can track workforce trends and performance indicators at a glance.
Scalable & Confidential: As the business grows, SeamlessHR continues to support expansion with flexibility, automation, and secure role-based access.
