CUSTOMER / TGI Group
TGI Group Optimises HR Processes with SeamlessHR
Tropical General Investments (TGI) Group is an international investment and holding company with diversified interests and investments across Africa, the Middle East, and Asia.
- West Africa
- FMCG and Retail
Product Used
- HRIS
- Performance Management
What Was the Problem?
TGI Group sought to enhance operational efficiency and employee satisfaction within their HR processes.
Key pain points included:
Manual Appraisal Processes: Performance evaluations were conducted manually, leading to tedious procedures and potential inconsistencies.
- Time-Consuming HR Tasks: Processes such as employee onboarding and leave management were labour-intensive, diverting resources from strategic initiatives.

Decentralised Information Flow: Managing HR operations across various subsidiaries resulted in fragmented communication and data inconsistencies.
- Data Security Concerns: Ensuring secure and reliable storage for sensitive employee information was a critical need.


How Did We Solve It?
To address these challenges, TGI Group implemented SeamlessHR.
Key elements of the SeamlessHR solution:
Performance Management: Automated appraisal processes to facilitate seamless feedback loops between line managers and subordinates, reducing administrative back-and-forth.
HR Information System (HRIS): Centralised employee data management, streamlining onboarding and leave management processes and Harmonised information flow across all subsidiaries, ensuring consistency and improving communication.

The Impact
The adoption of SeamlessHR led to significant improvements.
Key impacts include:Â
Enhanced Efficiency: The automation of performance appraisals and other HR tasks reduced the time and effort required, allowing the HR team to focus on strategic initiatives.
Improved User Experience: The intuitive interface and guided steps facilitated easy adoption and integration into existing operational processes.
Data Integrity and Security: Cloud-based storage ensured data integrity and adherence to ISO certification and GDPR compliance and fostered trust among employees and associates.
Unified Operations: The harmonisation of information flow across subsidiaries bridged communication gaps, promoting a cohesive organisational culture.
