A voluntary dispute resolution process in which a neutral third party (mediator) facilitates communication and negotiation between parties in conflict to help them reach a mutually acceptable resolution without resorting to formal legal proceedings.

A training program designed to teach individuals how to recognise the signs and symptoms of mental health problems, provide initial assistance, and guide individuals to appropriate professional help and support. Similar to physical first aid, MHFA aims to equip people with the skills and knowledge to provide immediate support to someone experiencing a mental health crisis.

A professional relationship in which an experienced employee (mentor) provides guidance, support, and advice to a less experienced employee (mentee) to help them develop their skills, knowledge, and career.

A compensation system in which employees receive salary increases or bonuses based on their performance, contributions, achievements, or merit. Merit pay is often used as a reward for high performers and to incentivise continued excellence.

An individual who moves from their home country to another country in search of employment opportunities. Migrant workers typically leave their home countries due to economic reasons, seeking better wages, job prospects, or living conditions in the destination country.

The lowest wage rate that employers are legally required to pay to employees for their work, as mandated by labor laws or regulations. Minimum wage rates are intended to ensure that workers receive fair compensation for their labour.

The process of energising, inspiring, and influencing employees to achieve their goals, perform at their best, and contribute effectively to organisational success. It involves understanding individual and collective needs, desires, and aspirations and implementing strategies to encourage desired behaviors and outcomes in the workplace.

A workforce composed of employees from multiple generations, such as Baby Boomers, Generation X, Millennials, and Generation Z. HR professionals must understand the diverse needs, preferences, and communication styles of different generational cohorts to effectively manage and engage employees.