Refund Policy
As part of SeamlessHR’s commitment to ensuring customer satisfaction, SeamlessHR will grant the Subscriber refund of the Subscription Fee for any unused term of the Service Period subject to the provisions of this Refund Policy.
- A Subscriber shall be entitled to a refund on monthly pro-rata basis where:
- SeamlessHR or the Subscriber terminates the Services pursuant to the provisions of the Terms and Conditions of Service (T&Cs) before the expiration of the Service Period.
- If the Software deployed by SeamlessHR is not in line with agreed specifications as outlined in the quotation issued by SeamlessHR.
- SeamlessHR becomes insolvent or suspends its business.
- It is required to ensure compliance with a legal requirement.
- Notwithstanding the foregoing:
- Upon commencement of the deployment process for the Software, all Implementation Fee, Customization Fee, or Integration Fee paid to SeamlessHR shall be non-refundable unless otherwise at the discretion of SeamlessHR.
- In the event of termination of the Services by either Party, the Subscriber shall not be entitled to refund if termination is premised on any of the following:
- The Subscriber’s failure to provide SeamlessHR with information or data necessary for the deployment of the Software;
- The Subscriber’s failure to apply or utilize the Software or any of the features;
- The breach of the T&Cs by the Subscriber; or
- For reasons other than SeamlessHR’s breach or any other reason provided for in the T&Cs.
- Request for refund can be sent alongside notice of termination or to support@seamlesshr.com.
- For the purpose of determining the refundable amount, the unused term of the Service Period shall be calculated from the date the Subscriber’s account is deactivated on the seamlesshr.com platform to the end of the subsisting Service Period.
