A workplace program designed to support employees with personal or work-related issues that may impact their well-being, performance, or productivity. EAPs offer confidential counseling, referrals to resources, and support services to help employees address a variety of concerns.

Non-wage compensation provided to employees in addition to their salary, such as health insurance, retirement plans, paid time off, and wellness programs.

The process of investing in employees’ skills, knowledge, abilities, and competencies to enhance their performance, career growth, and overall potential within the organisation. 

The extent to which employees are committed to their work, feel motivated, and are emotionally invested in the success of the organisation, contributing to higher productivity, retention, and overall performance.

A comprehensive document that outlines the policies, procedures, rules, and expectations governing employee behavior and conduct within the organisation.

An overall outlook, attitude, and satisfaction levels of employees within the workplace, which reflects their emotional well-being, motivation, and engagement towards their work, colleagues, and the organisation as a whole. 

The process of integrating new employees into the organisation, providing them with the necessary tools, information, and support to become productive members of the team.

A process of acknowledging and appreciating employees for their contributions, achievements, and efforts in the workplace. It involves expressing gratitude and praise for individual or team accomplishments to reinforce positive behaviors, enhance morale, and foster a culture of appreciation and engagement within the organisation.

A structured initiative to encourage current employees to refer qualified candidates for job openings within the company.

The management of the relationship between employees and the organisation, including addressing workplace conflicts, grievances, disciplinary actions, and fostering positive employee morale and satisfaction.

Efforts and strategies to retain talented and valued employees for the long term. It involves creating a work environment that fosters employee satisfaction, engagement, loyalty, and commitment, thereby reducing turnover rates and retaining top talent.

Overall happiness, contentment, and fulfillment that employees experience in their jobs and within an organisation. It reflects the degree to which employees’ needs, expectations, and preferences are met by their work environment, job roles, relationships, and organisational culture.

The rate at which employees leave an organisation and are replaced by new hires, typically expressed as a percentage of the total workforce or within specific departments or roles.

A legally binding agreement between an employer and an employee that outlines the terms and conditions of employment, including job duties, compensation, benefits, and termination clauses.

A principle of ensuring fairness, equal opportunities, and representation for all individuals in the workplace, regardless of factors such as race, ethnicity, gender, age, disability, or other protected characteristics.

The body of laws, regulations, and legal principles that govern the employer-employee relationship and establish the rights and obligations of both parties in the workplace. Employment law covers a wide range of issues, including hiring practices, wages and hours, workplace safety, discrimination and harassment, benefits, termination, and employee rights.

The principle that all individuals should have equal access to employment opportunities and be treated fairly and without discrimination based on protected characteristics such as race, gender, age, religion, disability, or nationality.

A structured interview that is conducted with an employee who is leaving the organisation voluntarily or involuntarily, typically to gather feedback, insights, and information about their reasons for leaving and their overall experience with the company.

“Expat” refers to an expatriate, which is an individual who temporarily resides and works in a country other than their home country. Expats are typically employed by a company or organisation and relocated to another country to fulfill specific job roles or assignments.