Seamless Technologies, in partnership with the Ghana Association of Savings and Loans Companies (GHASALC), has organised a capacity-building workshop for more than 30 Human Resource leaders in Ghana’s Savings and Loans sector to strengthen their understanding of how Artificial Intelligence (AI) and emerging technologies can drive operational excellence and transform the workplace.
Held under the theme, “Operational Excellence in 2026: The AI & Technology Advantage,” the workshop provided a platform for HR leaders to explore the growing role of technology in improving productivity, streamlining business operations and enhancing employee experience.
The initiative forms part of Seamless Technologies’ commitment to supporting organisations across Ghana with the knowledge and technology needed to build more productive, agile and future-ready workplaces. It also reflects the shared commitment of Seamless Technologies and GHASALC to strengthening the capacity of HR professionals within the Savings and Loans sector.
Facilitated by the HR Certification Centre (HRCC), the training examined the evolving responsibilities of HR professionals in an increasingly digital business environment, with particular emphasis on how they can become strategic contributors to their organisations’ digital transformation.
Executive Director of HRCC, Pearl Tehoda, who facilitated the workshop, highlighted the need for HR professionals to move beyond traditional administrative responsibilities and embrace technology as an enabler of business performance.
“HR leaders can no longer view technology as something that belongs solely to the IT department. They must understand how AI and digital tools can transform people processes, improve decision-making and ultimately contribute to business performance,” she said.
Ms Tehoda also stressed that AI should be viewed as a tool for augmenting human capability rather than simply replacing jobs. Participants explored practical applications of technology across key HR functions, including recruitment, onboarding, payroll, performance management, employee engagement and workforce planning. The discussions also highlighted the importance of workforce data in supporting evidence-based decision-making and improving organisational effectiveness.
GHASALC Reaffirms Commitment to Sector Development
Chief Executive Officer of GHASALC, Tweneboah Kodua Boakye, expressed appreciation to Seamless Technologies for the initiative, noting that the Savings and Loans sector operates in an increasingly technology-driven environment.
He emphasised that equipping HR professionals with the relevant knowledge and skills is essential to strengthening institutional capacity and supporting the sector’s growth.
“Capacity building is critical to the transformation of our sector. When our HR leaders understand how to effectively leverage technology, they are better positioned to build productive teams, improve operational efficiency and support their institutions’ broader strategic objectives,” he said.
Seamless Technologies Champions People-centred Digital Transformation
Senior Sales Manager at Seamless Technologies, Hackman Dabantib, highlighted the importance of adopting technology in ways that improve both employee experiences and business operations.
He noted that organisations must rethink traditional processes and identify opportunities to use technology to simplify work, improve visibility and strengthen decision-making.
“Operational excellence today requires organisations to look beyond traditional processes and ask how technology can help their people work smarter. AI and workforce technology give organisations the opportunity to automate routine processes, improve visibility and make better decisions while keeping people at the centre of the transformation,” he said.
He added that Seamless Technologies remains committed to partnering with organisations across Ghana to build more productive, agile and future-ready workplaces.
Through this initiative, Seamless Technologies and GHASALC reaffirmed the importance of equipping HR leaders with the capabilities to navigate digital change and contribute meaningfully to organisational growth.
